Careers

Job Title: Tier 1 Desktop Support Technician

Location: Denver/Metro Area (On-Site)

Job Type: Full-Time

Salary Range: $45,000 – $55,000 per year

About Us:

We are a dynamic and growing Managed IT Services firm dedicated to providing top-notch IT support to our diverse client base. We specialize in delivering high-quality, responsive, and proactive IT services to small and medium-sized businesses. Our team is committed to fostering a collaborative and supportive work environment, and we are looking for a skilled Tier 1 Desktop Support Technician to join us in the Denver/Metro area.

Job Description:

As a Tier 1 Desktop Support Technician, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance for desktop, laptop, and network issues. Your role is critical in ensuring smooth day-to-day operations for our clients. You will work closely with our senior technical staff to resolve issues and escalate more complex problems when necessary.

Key Responsibilities:

– Provide first-level technical support for desktops, laptops, printers, and other peripherals.

– Troubleshoot hardware and software issues remotely and on-site.

– Respond to service tickets, emails, and calls promptly, ensuring a high level of customer satisfaction.

– Assist with the setup, configuration, and deployment of new equipment.

– Perform basic network troubleshooting, including Wi-Fi connectivity, VPNs, and LAN issues.

– Maintain detailed and accurate documentation of all client interactions and resolutions.

– Collaborate with Tier 2 and Tier 3 support teams to escalate and resolve complex issues.

– Participate in regular training and stay up-to-date with the latest industry trends and technologies.

– Participate in on-call support rotation as required.

Requirements:

– Location: Must reside in the Denver/Metro area.

– Experience: Minimum of 18 months of experience working in a Managed IT Services (MSP) environment.

– Strong knowledge of Windows and macOS operating systems.

– Experience with Office 365, Active Directory, and basic networking principles.

– Excellent communication skills, both verbal and written.

– Ability to work independently and manage multiple tasks effectively.

– Strong customer service orientation and problem-solving skills.

– Ability to work in a fast-paced environment and adapt to changing priorities.

– Experience with ticketing systems like ConnectWise or HaloPSA.

– Familiarity with remote monitoring and management (RMM) tools.

Preferred Qualifications:

– CompTIA A+, Network+, or similar certifications.

Benefits:

– Competitive salary based on experience and qualifications.

– Lucrative Bonus Program

– Health, dental, and vision insurance.

– 401(k) with company match.

– Paid time off and holidays.

– Opportunities for professional development and advancement within the company.

– Collaborative and supportive work environment.

How to Apply:

If you meet the above requirements and are passionate about providing excellent IT support, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are a good fit for this role.

We are an equal opportunity employer and welcome applications from all qualified candidates.

Job Title: Junior Consultant

Location: Denver/Metro Area (On-site)

Job Type: Full-Time

Salary Range: $60,000 – $80,000 per year

About Us:

We are a leading Managed IT Services firm dedicated to providing top-notch technology solutions to our clients. Our team is committed to excellence, innovation, and providing superior customer service. We are currently seeking a Junior Consultant with a strong background in the Managed Services Provider (MSP) space to join our growing team.

Position Overview:

As a Junior Consultant, you will be an integral part of our technical team, working closely with clients to ensure their IT systems are running smoothly and efficiently. You will provide support, manage projects, and assist with the implementation of IT solutions tailored to meet the unique needs of our clients. This role is ideal for someone with a solid foundation in the MSP industry and a desire to grow their career in IT consulting.

Key Responsibilities:

– Provide day-to-day support for clients, troubleshooting and resolving IT issues related to hardware, software, and network systems.
– Assist with the implementation of IT solutions, including cloud services, security measures, and system upgrades.
– Participate in client meetings to understand their IT needs and recommend appropriate solutions.
– Manage small to mid-sized projects from planning to execution, ensuring timely delivery and client satisfaction.
– Monitor client systems to identify potential issues and proactively address them before they impact operations.
– Document all client interactions, solutions provided, and project details in the company’s CRM and ticketing systems.
– Stay up-to-date with the latest technology trends and best practices to continually improve the services offered to clients.
– Participate in an on-call rotation for after-hours support as needed
– Maintain a high level of customer satisfaction by providing clear and concise communication.
– Collaborate with other team members to ensure seamless service delivery.

Qualifications:

– Minimum 3 years of experience in the Managed Services Provider (MSP) space
-Must reside in the Denver/Metro area with the ability to work remotely and visit client sites as needed.
– Strong technical knowledge of IT systems, including servers, networking, and cloud services (e.g., Microsoft 365, Azure, AWS).
– Experience with ticketing systems and remote monitoring/management tools.
– Excellent communication and interpersonal skills, with a customer-focused approach.
– Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
– Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus.

Benefits:

– Competitive salary based on experience
– Lucrative Bonus program (performance-based incentives).
– Health, dental, and vision insurance.
– Paid time off (PTO) and holidays.
– 401(k) with company match
– Opportunities for professional development and career advancement.
– Collaborative and supportive work environment.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications. We look forward to hearing from you!

PCG Systems is a dynamic Denver-based technology company, specializing in end-to-end managed IT services & IT support, cyber security services, cloud solutions, digital marketing and website design.

At PCG Systems, our mission is to be our clients’ most valued partner.

PCG Systems is seeking a skilled and self-driven, Digital & Social Media Manager who will play a critical role in providing services both internally and externally to clients.

This is an exciting opportunity to join a cross-functional team dedicated to delivering advanced IT services and business solutions to small and medium-sized businesses nationwide.

Position Overview:

As Digital & Social Media Manager you will act as the first point of contact for client service digital requests as well as internal marketing intiatives within the organization.

This is a position which calls for superior client service skills, the ability to articulate solutions clearly and confidently to end users, and a high degree of technical knowledge across a broad range of technologies and products.

Currently this position is remote*

*Although a remote position, this role will require occasional on-site visits to client locations.

Skills & Job Description

The Social Media Manager will be responsible for bringing social media initiatives to life through project management, content creation, photography, graphic design, excellent copywriting, social monitoring, and reporting on the effectiveness of strategy. This person needs a strong and intimate knowledge of the social media landscape, strategic initiatives, project management, content development, and writing creative copy. The Digital & Social Media Manager must have the ability to thrive in a fast-paced environment, be a self-starter, and be team-oriented. Candidates for this position must possess a minimum of 2-3 years of experience working in social media or content creation for a brand or agency. This candidate must have WordPress design experience as well as experience with Search Engine Optimization, it’s associated toolsets (SEM Rush, ahrefs, Google Analytics, etc.). 

Responsibilities:

• Creates content and utilizes existing photography and/or designing imagery for social media channels.
• Project management includes the prioritization and management of social media programs, brand campaigns, and development of cross-platform applications.
• Strategic insight and planning on social media strategy with the team.
• Provide insight and execution for marketing with the team to ensure marketing and social strategies will have the greatest impact across all channels.
• Manage overall analytics for Social Media including weekly, monthly, and ad-hoc reporting on campaign performance, social interaction, and digital communications.
• Mine analytics data and develop strategies for content creation, optimizing social channels and initiatives, increasing engagement and ROI, and building brand awareness.
• Monitor and evaluate Social Media results on a daily/weekly/monthly basis in coordination with our goals and benchmarks.
• Implement, optimize, and build social advertising for digital platforms.
• Creates, manages, and grows the PCG Systems Network, and the  presence across social media channels, including, but not limited to, Instagram, TikTok, Facebook, Twitter, Snapchat, LinkedIn, and YouTube.

Additional Skills / Desired Characteristics:

• Microsoft 365 (Teams, SharePoint, OneDrive, etc.).
• Video Creation and Editing skills a major plus
• Must be a team player that enjoys working in a fast paced environment.
• Highly organized and detail-oriented.
• Up to date on current social media algorithm changes.
• Desire to work in the Technology industry.
• Comfortable utilizing a ticketing system to manage client and internal requests/projects.

About You:

• You are highly organized and able to work independently and multi-task in a technically evolving, multi-faceted environment.
• You are motivated to deliver a high degree of customer services and can demonstrate a client-first approach.
• You can communicate clearly, both verbally and written, in an effective, positive, and professional manner.
• You are capable of exercising initiative and judgement to complete a wide range of tasks required.
• You are a collaborative team player and adaptable to different situations and personalities.
• You are flexible and willing to work outside core business hours as required.
• You are eager to learn new things and driven to develop additional/greater knowledge and skills over time.

About Us:

At PCG Systems, our core focus is helping our clients accomplish more. We are passionate about providing world-class IT solutions and technical support services that enable our clients to utilize technology to streamline systems and processes, create efficiencies, and support their growth objectives and continued success.

Our Culture:

We believe in celebrating that which makes us human, welcoming unique and personal backgrounds, perspectives, and experiences. We are committed to creating and sustaining a diverse, equitable, and inclusive workplace where all team members feel valued, supported, and respected — a place where open communication and collaboration thrive and people look forward to come to work each day.

Employee Benefits:

Compensation:

We value the members of our team and their stake in what we are building. We pay a competitive salary and offer a comprehensive benefits package, including fully covered medical, dental & vision premiums for employees and their dependents as well as competitive 401k plans and unlimited PTO.

Balance:

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office. We offer an unlimited vacation policy and supportive medical leave options.

Growth:

We believe a good workplace empowers its team to rise to new challenges, expand their skill sets, and think outside of the box. We offer professional development opportunities for employees seeking to advance in their career.

Salary Range:

$55,000 – $80,000+ (dependent upon skillsets/experience)

PCG Systems is an equal opportunity employer.