Managed IT Services

Our managed IT services combine everything a business needs to stay secure, productive, and resilient. This includes 24/7 help desk support, proactive remote monitoring, on-site engineering, patch and update management, firewall and network security, endpoint protection, backup and disaster recovery, Microsoft 365 administration, email security, asset and vendor management, and vCIO strategic planning. We go beyond “break/fix” to deliver a complete technology partnership that keeps your systems running and your team focused.

Pricing depends on the number of devices, users, and compliance requirements. At PCG Systems, plans start at $79 per endpoint, which makes enterprise-grade IT support accessible for small to mid-sized businesses. Compared to building an in-house IT department, managed IT services typically reduce costs by 20–30% while providing broader expertise and round-the-clock coverage.

Yes. Compliance is baked into our approach. We help clients align with HIPAA (healthcare), NIST (federal standards), PCI DSS (payments), CMMC (government contractors), SOC 2 (data security), and GDPR (privacy). Our team conducts risk assessments, enforces access controls, implements technical safeguards, and documents policies so you’re audit-ready and protected against penalties.

PCG Systems works with organizations of all sizes and across virtually every industry. Our team has developed deep expertise in high-demand verticals such as construction, engineering and architecture, financial services, private equity, healthcare, legal, manufacturing, professional services, education, government and nonprofit, real estate, and software and technology.

But our services aren’t limited to these areas. Because our approach is built on scalable infrastructure, compliance frameworks, and proactive cybersecurity, we support clients in many other industries as well—from startups to enterprises with complex, regulated environments. If your business depends on reliable technology, we can design a solution that fits your sector’s unique requirements.

Instead of layering security as an afterthought, our managed IT services embed it from day one. Through our SecureMesh methodology, we deliver endpoint detection and response (EDR), managed detection and response (MXDR), SOC-as-a-Service, multi-factor authentication (MFA) management, vulnerability scanning, advanced email filtering, and 24/7 monitoring. This integrated approach reduces cyber risk, accelerates incident response, and aligns with compliance frameworks like SOC 2 and HIPAA.

Traditional IT support is reactive—you call when something breaks. Managed IT services are proactive and strategic. We monitor your systems continuously to catch issues before they cause downtime, use flat-rate pricing for predictable costs, and provide long-term planning through virtual CIO services. This means your IT stops being a cost center and becomes a driver of efficiency, growth, and security.

Yes. Many of our clients choose a co-managed IT services model, where we handle 24/7 monitoring, security operations, compliance management, and advanced projects, while their internal IT staff focuses on day-to-day support or strategic initiatives. This approach reduces burnout, fills skill gaps, and ensures nothing falls through the cracks.

Absolutely. Our remote help desk resolves most issues quickly, but when hands-on expertise is needed, we dispatch local engineers for same-day support in Denver, Boulder, and the Front Range. For nationwide clients, we coordinate vetted partners to ensure on-site coverage anywhere in the U.S.

Transitioning IT providers should be smooth, not stressful. That’s why we developed a Switch-Free Provider Transition Plan. Each client gets a Migration Concierge to manage discovery, documentation, system integration, and security hardening. We provide Welcome Kits, portal access, and a 30-day Hypercare period for extra support, ensuring your IT environment stabilizes quickly.

Yes. We offer a 6-month guarantee on all managed IT agreements. If we fail to deliver on agreed service outcomes, we’ll fix it—or make it simple for you to exit. This level of accountability is unusual in the MSP industry, but it reflects our commitment to long-term partnerships.

Yes. Through AI Business Efficiency Workshops, we help clients streamline operations with automation, custom SOPs, and workflow dashboards. Our experts train your team on responsible AI use cases, from email and reporting automation to predictive analytics. This future-proofs your business by pairing strong IT infrastructure with emerging productivity tools.

We lower the barrier to switching by offering free onboarding for the first 10 endpoints, migration concierge support, 30 days of Hypercare, a free technology health check, an annual vulnerability assessment (VulnSweep), and a monthly tech scorecard (PCG Pulse). These incentives ensure you start with a strong, secure foundation.

A comprehensive managed services agreement includes:

• End-user support (help desk, remote assistance, on-site dispatch)

• Infrastructure management (servers, endpoints, networking, cloud)

• Cybersecurity (EDR, MXDR, SOC monitoring, MFA, email filtering, vulnerability scanning)

• Data protection (backups, disaster recovery, business continuity planning)

• Compliance management (HIPAA, NIST, PCI DSS, CMMC, SOC 2, GDPR)

• Strategic guidance (virtual CIO services, technology roadmaps, AI workflow consulting)

This layered model keeps your operations secure, compliant, and aligned with business goals.

Businesses with 10 to 300+ employees often see the greatest return. They gain access to enterprise-grade cybersecurity and compliance expertise without the overhead of building a full internal IT team. Our model provides predictable costs, stronger security posture, and reduced downtime—delivering measurable business value.

With a 5-minute average response time, our 24/7 help desk immediately triages critical incidents. High-priority tickets receive rapid escalation, with a 45-minute average resolution time, and we dispatch engineers on-site in the Denver–Boulder metro the same day when necessary. By combining local presence with remote capabilities, we ensure problems are addressed before they impact productivity.